Customer Support Coordinator

If you're reading this on your way from 5am spin class to festival fast-pass, you're CELSIUS®—an everyday hustler with the essential energy to aim high, live fit, and go the extra mile wherever your goals take you.

Joyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as "Icon," you're Alani Nu
— confident, colorful, and bringing main-character energy to every moment.

SoCal in your soul, attitude in your stride. If gravity doesn't stop you and "impossible" sounds more like "dare you," you're Rockstar®— a bornrebel, raising the bar with mind-body energy andzero compromise.

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Together, we are Celsius Holdings, Inc.— a global CPG company united by three powerhouse brands and one incredibly talented team.

At Celsius, we pride ourselves on empowering our people. Every employee has stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere.

And we're on our way to building something bigger: a category where energy isn't just consumed, it's lived—where performance meets personality, brand becomes community, and every can crack sparks a statement.

This is the.
This is Celsius.

Ready to take your career to the next level? Join ourteam and redefine what it means to be energized.

On-site: Based in Boca Raton, FL or Louisville, KY

Travel Requirements: N/A

People Management Responsibilities: No

Role Type: Full-Time

The Customer Support Coordinator plays a key role in executing day-to-day Customer Support operations for Alani Nu's direct-to-consumer business. This roleis responsible for managing incoming inquiring, coordinating follow-ups, andmaintainingaccuratedocumentation across support systems.

The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple tasks efficiently in a fast-paced environment.

• 1-2 years of experience in Customer Support or Customer Experience with in a high-volume CPG or e-commerce environment.
• Strong written and verbal communication skills, including escalation management.
• Excellent organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a positive, solution-oriented attitude.

• Respond to customer inquiries ina timelyand professional manner.
• Resolve routine questions related to orders, shipping, billing, and product information.
• Escalate complex or sensitive cases to a Specialist or Manager as needed.
• Ensureaccuratedocumentation of all customer interactions within CRM systems.
• Troubleshoot customer issues and elevate complex cases when necessary.
• Assistin compiling weekly or monthly customer service reports.
• Participate in testing new support tools or workflow changes.
• Support launch and promotional readiness by becoming knowledgeable about the product and preparing necessary messaging.
• Maintain knowledge of products, policies, and promotions.
• Identify patterns in customer feedback and proactively suggest improvements or solutions.
• Assist with special projects related to launches, peak season readiness, and other initiatives as assigned.
• Maintain response-time standards and service-level expectations are consistently met during both steady-state operations and peak demand periods.

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide…