Intake Specialist

Job Description

Intake Specialist – Boca Raton, FL (In-Office)

Location: Boca Raton, FL
Employment Type: Full-Tim
Compensation: $16.00–$22.00 per hour, plus merit-based performance bonuses
Schedule: Monday–Friday
Work Environment: 100% in-office (not remote)

About the Role

We are a growing civil litigation law firm focused on representing individuals and families impacted by nursing home abuse and neglect. We are seeking a compassionate, patient, and detail-oriented Intake Specialist to serve as the first point of contact for potential clients.

The intake team plays a critical role in shaping a caller’s first experience with the firm. This position is ideal for someone who is empathetic, professional, and motivated by helping others during difficult and emotional situations.

Key Responsibilities

• Handle inbound and outbound calls and emails with potential clients
• Serve as a calm, professional, and empathetic point of contact for callers
• Gather and accurately document case details in a case management system
• Assist with client sign-ups and intake documentation
• Follow up with prospective clients regarding paperwork and next steps
• Maintain organized records and timely follow-up communications
• Collaborate with team members to ensure a smooth intake process

Skills & Qualifications

• Strong phone-based customer service skills
• High level of empathy and patience when speaking with callers
• Professional, courteous, and composed communication style
• Excellent listening and information-gathering abilities
• Strong attention to detail and organizational skills
• Ability to type efficiently while speaking on the phone
• Ability to stay focused, on task, and manage multiple follow-ups
• Reliable, punctual, and team-oriented
• Fluent in English;
  Spanish bilingual skills are a plus
• Prior experience in customer service or a call center environment preferred

Ideal Candidate Profile

• Experience in customer service, call centers, or client-facing roles
• College students, recent graduates, or individuals seeking law firm experience are encouraged to apply
• Passion for helping others and making a meaningful impact
• Willingness to work fully onsite in the Boca Raton office

Additional Information

• Training provided for the right candidate
• Opportunities for growth within the firm
• Drug-Free Workplace

Work Location:
Boca Raton, FL (In person, 5 days per week)

Experience Requirement:

• Customer service (phone-based): 1 year preferred