Customer Service Representive

Company Overview Brightway Insurance is a leading property and casualty insurance distribution company with over 400 franchise locations in 40 states We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support We are currently seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customer service to policyholders via phone email and in person interactions

Assist clients with policy changes billing inquiries claims and general insurance questions

Educate clients on available coverages products and discounts

Maintain accurate records in our CRM and carrier systems

Collaborate with agents and producers to ensure a seamless customer experience

Support retention efforts by identifying opportunities for cross selling and upselling

Qualifications High school diploma or equivalent required; college degree a plus4 40 Customer Service License required 2 years of experience in insurance or a customer service related role Strong communication and interpersonal skills

Detail oriented with excellent organizational abilities

Proficient in Microsoft Office Suite and comfortable learning new software

Why Join Us Competitive salary plus performance bonuses

Opportunities for career growth and professional development

Supportive team environment

Work that makes a difference in peoples lives