Business Operations Analyst

Description

THIS IS A HYBRID ROLE LOCATED IN BOCA RATON, FL.

The Business Operations Analyst is responsible for supporting the Company's web-based administrative system used to manage finance and insurance (F&I) products. This role requires a strong understanding of system functionality and its impact on business operations. The position requires strong analytical and problem-solving skills, excellent attention to detail, and the ability to interpret data extracts and automated reports. Key responsibilities include processing data extracts, reviewing, troubleshooting, and resolving system-related issues, as well as assessing automated error reports to validate issues and/or process gaps.

This role will work closely with internal and external stakeholders at various levels to understand business needs and provide ongoing support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure data extracts are transferred over to TWS' underwriter monthly, troubleshoot & resolve rejected business

• Reconcile large sets of data between two systems

• Liaise with the Implementation team and/or underwriter for any issues that require their input/set-ups.

• Manage pricing changes by liaising with management and underwriter, identifying requirements, coordinate changes across several team members, verify changes and plan implementation and testing

• Liaise with in-house SQL developers to automate reports and implement efficiency

• Complete user acceptance testing for areas of responsibility as required

• Understand system functionality of several modules impacting sales, claims, accounting, and reinsurance

• Review business requirements with department managers and liaise with system provider to ensure changes/enhancements are made to meet needs

• Ability to effectively communicate with and present information to stakeholders at all levels, internally & externally

• Ability to develop professional relationships with internal and external customers

• Willing to assist other departments with tasks as and when required

• Must thrive in a fast-paced environment and be able to work independently and as a member of a team

• Special projects as assigned by supervisor

Requirements

• Bachelor's degree in business, computer information systems or related field required

• 1-3 years' experience working with different systems & analyzing system functionality

• 1-3 years' experience performing user acceptance testing

• 1-3 years' experience in reconciling large sets of data

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skill

• Excellent Microsoft Office (Excel, Word, Power Point, Outlook)

• Advanced Excel experience