Student Development Representative

Overview

What We Offer:

At Palm Beach State College, you will be part of a community where ideas come to life and collaboration drives workforce development. You will work with professionals from across the U.S. and abroad who are dedicated to developing talent for in-demand roles. PBSC aims to inspire hope, advance skills, and transform lives.

Join our team to help PBSC fulfill its mission and support students and employees in a diverse, inclusive environment.

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology to enhance processes and promote outreach and retention of students. Performs receptionist, clerical, record-keeping, and related duties in support of student development departments college-wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

• Welcomes guests to the department and provides assistance as needed. Explains College rules, requirements, and procedures to prospective and current students relevant to student support programs and services.
• Maintains user access and data integrity of student success platforms; supports data and reporting needs for academic advising services.
• Provides support with technical functions of academic advising’s third-party applications and software.
• Assists students through in-person, phone, email, and online chat communications; handles inbound calls and timely voicemails.
• Enters student information into the appropriate database and assists with applications and registration portals.
• Searches student records for required information, reviews documents for completeness and accuracy, and makes appropriate referrals.
• Provides current information on College and departmental services and programs; logs and updates service requests; escalates inquiries when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings and maintains current knowledge of programs and systems.
• Acts as a backup by learning other staff duties as necessary.
• Performs other job-related duties as assigned.

• High school diploma or GED
• One year of related experience

• Microsoft Office Professional or similar application

• Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management

• Use independent judgement to understand the logistics of available timeslots to book appointments
• Effectively communicate verbally and in writing with internal and external customers, build relationships, manage expectations, and provide high levels of service
• Interact positively with diverse populations and varying education levels
• Work in diverse settings to deliver services without a drop in performance
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

• Regular physical attendance required
• Must complete FERPA training within 30 days of employment
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

• Reach and grasp objects
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

The minimum base pay for this position starts at $16.51 per hour; however, the offer may vary based on the candidate’s education and experience. Eligibility preferences may apply for service members and veterans and…