Hospitality Associate

Hospitality Records Associate

Boca Raton, FL

Full-time

Associate

Administrative

Legal Services

• Perform records services work according to established policies and procedures
• Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
• Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off‑site storage, as necessary
• Locate and retrieve records files, liaise with storage vendors when needed
• Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records
• Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction
• Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions
• Utilize appropriate logs and/or tracking software for all assigned work
• Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Handle sensitive and/or confidential documents and information
• May perform quality assurance on work of others
• May train new staff members
• Interact with clients in person, over the phone or electronically
• Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers in each kitchen in the evening
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Assist in training
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner
• Troubleshoot basic equipment problems
• Assist Office Services or peer teams in other service lines, as needed
• Complete other tasks and assignments as assigned by management
• Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 2 years’ experience preferably in a legal, banking or large corporate environment
• Legal records services, record‑keeping, records management experience
• Intermediate skill in the use of MS Office software (Word, Excel)
• Knowledge of software programs for legal records services, records management or record‑keeping preferred
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
• Ability to handle sensitive and/or confidential documents and information
• Ability to make decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Good written and verbal communication skills, including professional telephone and email etiquette
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Salary range: $22.50 – $24.00 per hour. Starting pay decisions are determined based on multiple factors including, but not limited to, relevant education,…