Broker-Client Relations Paralegal

US Claims is a leading provider of advances to personal injury victims and their families. US Claims’ mission is to provide much needed liquidity to an underserved market; providing financial means for victims to pursue a fair settlement. We have built an organization driven by excellence and we are looking for people who are excited by the opportunity to join us!

Offering an innovative environment guided by outstanding leadership, it is a perfect platform to demonstrate your talent and build your career. Energized by the challenges and rewards ahead, we are a passionate team that will continue working on the exponential growth of our business.

We are seeking a detailed-oriented Broker-Client Relations Paralegal to support our Director of Broker and Client Relations. This role is responsible for managing all phone and email client communications, while serving as the primacy contact between the Director and internal and external stakeholders. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.

• Fieldallclientcommunicationsviaphoneandemail,keepingthemapprisedoftheir application and funding process.
• Reachouttolawfirmsfornecessarycasedocumentsandotherrelevantinformationto finalize funding requests.
• Delivertimelyandaccuratefundingupdatestoclaimantsinquiringaboutthestatusoftheir case.
• Workcloselywithbrokersandtheirstafftoquicklyandaccuratelyreviewnewleads.
• Centralpointofcollaborationwiththe Directorandinternalteams,includingbutnotlimitedto Underwriting, Operations, and Servicing.
• Create,submitandqualifyleadsbycollectingessentialinformationandassessingeligibility.
• Maintainandupdateclientrecordsinthe
  
  CRMdatabase,ensuringaccuracyandefficiency.
• Provideexceptionalcustomerservice,fosteringpositiveinteractionsandaddressinginquiries.
• Support the team with various administrative tasks and special projects as needed, contributing to overall operational success.

• Paralegal certification preferred.
• 1-2 years of experience in the personal injury field.
• A strong understanding of case management and client relations in a large law firm setting.
• Bilingual in English and Spanish (required).
• A desire to thrive in a collaborative, small-team environment, where your contributions have a direct and meaningful impact.
• Excellentverbalandwrittencommunicationskills,withtheabilitytoengageprofessionallyandempathetically with clients.
• Detail-orientedandhighlyorganized,capableofaccuratelyinputtingandupdatingclient information in a fast-paced environment.
• Self-motivated and team-oriented, able to work independently while collaborating effectively with colleagues.
• Bachelor’s degree in a related field required.