Police Dispatcher

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This position involves clerical and dispatching duties required for the receipt and transmission of police, fire, emergency and paramedic calls for City agencies; and receiving calls for utility service emergencies. Work involves dispatching personnel and equipment as necessary; serving as switchboard operator and complaint taker and performing related work as required. Employees in this class perform routine dispatching and communications work by telephone, teletype, or radio.

Calls are received for police, fire, ambulance, and other emergency equipment, subsequently the employee contacts the unit or units to be dispatched, giving the type and location of the emergency and other pertinent information. The employee also records all information concerning calls received and complaints. The employee works under general supervision of the shift Captain.

• Receive calls by telephone or radio for police, fire, ambulance, or other emergency personnel or equipment.
• Maintain records of warrants, message traffic and other communications.
• Determine exact location of the place or point of emergency, dispatch proper unit or units.
• Transmit such messages as may be necessary in conducting operations from point of emergency; record information as required; when necessary, input information into NCIC for officers.
• Monitor burglar and fire alarm receiving equipment; transmit and receive special information through wired and radio communications systems.
• Fill out dispatch accounting form and other data sheets as required; keep activity sheets, jail logs, and other required information.
• Monitor weather and road conditions and broadcast emergency warnings.
• Monitor prisoners in City Jail (TV Monitor); process prisoners upon admission and discharge, safeguard prisoner's property; and assist in maintaining order in jail on an as required basis.
• Receive and dispatch utility calls after hours and on weekends; receive animal control calls.
• Respond to requests from citizens who visit the Police Department; and determine proper routing or dispensation.
• Physically monitor inmates when Jailer/Dispatcher is not on duty.
• Perform related work as assigned or required.

• Considerable knowledge of the geography and the highway and street systems of the City.
• Some knowledge of Federal and State regulations governing transmission by radio; and ability to effectively use radio and other communications equipment as required.
• Some knowledge of local ordinances and laws; knowledge of police terminology.
• Skill in handling emergency calls calmly, detecting the scope and magnitude of an emergency; dealing sympathetically with callers and ability to make rapid decisions under emergency conditions.
• Ability to accurately operate a typewriter, computer terminal, copy machine, fax machine, Dictaphone, and other standard office and communications equipment.
• Ability to prioritize incoming messages and determine most urgent need.
• Ability to perform minimal preventive maintenance on electronic equipment.
• Ability to speak and communicate clearly and distinctly; and maintain effective working relationship with other employees, superiors, and the general public.