Operations Planner

Overview

The Operations Planner is responsible for managing the dispatch and distribution of products, ensuring they are delivered to customers and distribution centers efficiently and on time. This role involves coordinating shipments, managing transportation logistics, handling documentation, and maintaining communication with internal and external stakeholders. The Logistics Coordinator will also work closely with the production and sales teams to ensure the smooth flow of goods from the warehouse to the customer.

• Finished Goods Dispatch: coordinate the dispatch of finished goods to customers, distributors, and warehouses, ensuring accurate and timely deliveries.
  • Coordinate with third-party logistics providers and transportation carriers to schedule shipments and ensure on-time deliveries.
  • Monitor shipment progress, address delays or issues, and communicate updates to relevant stakeholders.
• Shipping and Documentation:
  • Prepare and manage shipping documentation, including bills of lading, packing lists, and invoices.
  • Ensure compliance with all applicable transport regulations (e.g., domestic and international shipping guidelines, customs requirements).
  • Use the ERP system to manage documentation and track shipments.
• Inventory Coordination:
  • Oversee the finished goods inventory at distribution centers and warehouses, ensuring stock levels are accurate and goods are properly stored.
  • Coordinate with the production and warehouse teams to ensure that finished goods are ready for dispatch and meet quality standards.
  • Participate in inventory counts and assist in reconciling stock discrepancies.
• Customer and Internal Coordination:
  • Liaise with the sales and customer service teams to ensure customer orders are processed and shipped on time.
  • Provide shipment updates to customers and address any logistics-related inquiries or concerns.
  • Collaborate with internal teams to optimize delivery schedules and address any issues that may arise during the logistics process.
• Process Improvement:
  • Identify and implement improvements in the logistics process to reduce costs, improve efficiency, and enhance customer satisfaction.
  • Maintain knowledge of industry best practices and suggest innovative ways to improve logistics operations.
• Compliance and Safety:
  • Ensure that all shipping and distribution activities comply with company policies, safety regulations, and legal requirements.
  • Maintain accurate record-keeping of logistics activities to meet audit and compliance requirements.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
• 2-3 years of experience in logistics, supply chain, or distribution management, with a focus on finished goods.
• Experience working with third-party logistics providers and transportation carriers.

• Ability to work in a fast-paced environment, managing multiple shipments and deadlines.
• Occasional travel to distribution centers, warehouses, or customer sites may be required.
• Flexibility to work extended hours or adjust schedules during peak production or shipping periods.
• Ability to sit, stand, and walk for extended periods in a logistics or warehouse environment.