Customer Service Representative

Primary

Purpose:

The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, and management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

• Interact with all customers, including maintaining all customer paperwork.
• Provide general and account information in regards to customer inquiries.
• Interact with customers and surveyors regarding orders and product movements.
• Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, and perform data entry (primarily numbers).
• Complete month-end close to provide timely information to accounting for billing and to customers for their month-end close.
• Respond to requests for product throughput analysis from various departments and customers.
• Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories and respond to customer inquiries and requests.
• Generate bills of lading for truck activity.
• Operate scales weighing OTR trucks in and out utilizing AS400 system as well as Galahad system.
• Provide general office duties, such as typing, filing, faxing, and mail sorting.
• Ensure that all reports, records, and documentation are kept orderly and current.
• Perform job in accordance with company policies and procedures.
• Other duties as assigned.

Experience and specific knowledge:

• Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook.
• Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).
• Knowledge of GALAHAD is desirable.
• Interpersonal skills and strong verbal and written communications skills are required.

Competencies, Skills, And Abilities:

• Customer-oriented and able to work in a team environment
• Good organization and ability to work in a fast-paced environment
• Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.
• Ability to handle non-routine customer requests, problems and decision-making.
• Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.
• Must be self-motivated and capable of working with minimal supervision and/or direction.
• Successful completion of background screen and drug test upon job offer.

Working Conditions:

• Office environment.
• Must be willing to work overtime, as required.

EQUAL OPPORTUNITY EMPLOYER STATEMENT:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.