Customer Service Representative

Primary

Purpose:

The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

Essential duties and responsibilities:

-Interact with all customers which include maintaining all customer paperwork.

-Provide general and account information in regards to customer inquiries.

-Interact with customers and surveyors, regarding orders and product movements.

-Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, a lot of data entry - mainly numbers.

-Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.

-Respond to requests for product throughput analysis from various departments and customers.

-Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.

-Generate bills-of-lading for truck activity.

-Operate scales weighing OTR trucks in and out utilizing AS400 system as well as Galahad system
-Provide general office duties; such as typing, filing, faxing, mail sorting.

-Ensure that all reports, records, and documentation is kept orderly and current.

-Perform job in accordance with company policies and procedures..

-Other duties as assigned.
Experience and specific knowledge:

-Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook.

-Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).

-Knowledge of GALAHAD is desirable.

-Interpersonal skills and strong verbal and written communications skills are required.

Competencies, skills, and abilities:

-Customer-oriented and able to work in a team environment - Good organization and ability to work in a fast paced environment-Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.

-Ability to handle non-routine customer requests, problems and decision-making.

-Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.

-Must be self-motivated and capable of working with minimal supervision and/or direction.

-Successful completion of background screen and drug test upon job offer.

Working conditions:

-Office environment.

-Must be willing to work overtime, as required.