Resident Involvement Manager

Overview

Job Title:

Resident Involvement Manager

Location:

HYBRID WORKING - 3 days a week office based from Dockside, Newham

Pay Rate: £28.91 an hour PAYE / £37.84 an hour UMBRELLA

Hours:

36 hours a week (Mon-Fri)

Duration:
Initial 3 month contract

Client:
Local Authority in Newham

Description:

Overall purpose and responsibilities to lead resident involvement and customer service excellence, placing residents at the heart of organisational objectives.

• To manage and lead a team of staff specialising in resident involvement.
• To lead, inspire, motivate and enthuse any direct reports, taking responsibility for planning, prioritising and co-ordinating their work ensuring that excellent resident services are provided.
• Lead the delivery of resident involvement activities/operations and activities/operations relating to Housing Hubs and their services.
• Provide expert advice and support in resident involvement when deputising for the Head of Resident Involvement, ensuring the operation of the service is in line with council policy and legal responsibilities.
• Ensure that service delivery aligns with corporate priorities and housing strategies.
• Ensure the operation of the team is in line with council policy and legal responsibilities.
• Co-ordinate staff from across Housing in order to ensure that staffing is appropriate across the Housing Hubs to deliver the services required.

• Knowledge of housing management.
• Knowledge of premises and asset management.
• Knowledge of resident involvement/engagement tools and approaches. Knowledge of management concepts, practices and principles.

• Management experience in a housing related field. Experience of premise/asset management.
• Experience of resident involvement/engagement.
• Experience of engaging with and influencing key stakeholders.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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