Director of Food & Beverage Service

Overview

Palmetto Bluff is nestled along the May River in the Low country of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more.

In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

The Director of Service is responsible for defining, training, and sustaining exceptional front-of-house service standards across all food and beverage venues and experiences within the private club at Palmetto Bluff. This role is a hands-on service leader and educator who ensures a refined, personalized, and consistent experience for members and their guests. The Director of Service oversees FOH training, steps of service, wine service standards, variable pay structures, inventory controls, and contributes to the annual Food & Beverage budgeting process with a focus on long-term member relationships and service continuity.

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

• Establish and uphold private club–appropriate steps of service emphasizing recognition, personalization, and discretion.
• Ensure service execution reflects club traditions and member expectations.
• Maintain a visible leadership presence in all dining venues and events.
• Partner with the Director of Food & Beverage Operations to enhance service standards.

• Design and deliver FOH training programs focused on relationship-driven service, speed of service and a culture of restaurant managers present and engaged in the dining service.
• Create and maintain SOPs, service manuals, and training resources.
• Mentor FOH leaders and support succession planning.

• Oversee wine service standards, cellar etiquette, and table-side presentation.
• Support wine education and programming for members.
• Ensure compliance with alcohol service regulations.

• Train teams on variable pay and service charge structures.
• Ensure transparency, accuracy, and consistency in execution.
• Align compensation outcomes with service excellence.
• Provide oversight for food and beverage inventory controls.
• Ensure consistent inventory counts and variance review processes.
• Oversee service-related assets including glassware and equipment.
• Support the annual Food & Beverage budgeting process.
• Monitor performance against budget and recommend adjustments.

• Member satisfaction and service consistency utilizing Happometer for member feedback
• FOH training completion and effectiveness
• Wine and beverage performance aligned with member engagement
• Accuracy and acceptance of variable pay models
• Inventory accuracy and budget adherence
• Team engagement, retention, and leadership development

• Bachelor’s Degree Preferred.
• A minimum of 8 years of management experience in quality club, restaurant, or hotel food and beverage. Preferably having oversite of multiple dining outlets
• A minimum of 5 years’ experience as a club or resort operation department head.
• Ideal candidate will have occupied a similar or higher position for one to two years.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• The ability to prepare and analyze…