Hilton Head Patient Services Representative

Overview

Location: Hilton Head Island, SC

Job : 8660

# of Openings: 1

Status: Full-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• Up To Date  Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

• GHreets patients and assists with paperwork, maintains the sign-in sheet, and upholds the front office appearance.
• Ensures accuracy of patient demographics, enters charges, and collects co-payments as needed.
• Recognizes patient distress and takes action as necessary.
• Verifies patient insurance eligibility via telephone, fax, or Internet; updates demographics and coordinates with insurance carriers as needed.
• Answers incoming calls and schedules appointments.
• Cleans counters, empties trash, and maintains waiting area and front desk.
• Refer patients to the billing department for assistance after center research as needed.
• Performs daily balancing (proofing / posting) and takes deposits to the bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts and handles related physical tasks (may require climbing/lifting up to 20 lbs).
• Assists in training new employees and maintains compliance with Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.
• Completes PSR career development program within the first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.