Office Coordinator

Responsibilities

• The Office Coordinator provides secretarial support to clinical staff.
• Coordinates patient scheduling, internal and external.
• Collects co-payments and other required documentation for the visit.
• Obtains pre-certification as required by healthcare insurers and/or managed care providers.
• Answers telephone, screens and routes callers, retrieves and relays messages.

• Education:
  
  High School Diploma - Preferred
• Experience:
  
  1-2 Years General Medical Office - Preferred
• License & Certification:
  None Required

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered.
• Collect information required by government and the health system for analysis as necessary.
• Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person.
• Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits.
• Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines.
• Review daily authorization status with insurance representative for all patients coming to the service.
• Process mail and packages to include opening and/or delivering to the designated location per the instructions of the medical staff and management.
• Deliver document via fax, mail or other forms of communications as required and by the deadline required.
• Acquire documentations via multiple methods by the deadline required.
• Review and update the electronic authorization system for current authorization status, new authorization numbers, dates and other vital data.
• Coordinate with insurance representative to assure appropriate authorizations are obtained and any errors noted with authorizations are resolved.
• Coordinate calls between payer, management companies and clinical staff to assure appropriate authorizations are obtained and recorded.