Patient Services Coordinator III

Overview

What We Offer:

Join the Novant Health team as a Patient Services Coordinator III!

Location:

Hilton Head Heart and Vascular, Bluffton, SC

Schedule:

Monday–Friday 8am-5pm

As a Patient Services Coordinator, you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:

• Manage Patient Information:
  Accurately record and update patient demographics, insurance details, and medical histories.
• Coordinate Appointments:
  Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections:
  Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions:
  Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service:
  Provide compassionate and professional assistance to patients, families, and team members.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One year of clerical experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional
  
  Skills Required:
  
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Ability to work with changing priorities. Strong organizational, problem-solving, and critical-thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality. Ability to function as part of a team. Initiative. Basic medical terminology (can be obtained through formal classes or work experience).
  
  High level of working knowledge of EPIC systems. Detailed knowledge of multiple payor billing requirements. Familiarity with coding requirements for practice specialty.
• Additional Skills Preferred:
  Proficient in use of all computer software utilized in practice.

Job Opening