Patient Services Coordinator IV

What We Offer

Join the Novant Health team as a Patient Services Coordinator IV!

Location: Hilton Head Heart and Vascular, Bluffton, SC

Schedule: Monday-Friday 8am-5pm

As a Patient Services Coordinator
, you’ll be the first point of contact for our patients—making a lasting impression with every interaction. You’ll:

• Referrals:
  Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient. Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician’s office. Communicates complete and accurate information to the patient.
• EPIC Super User:
  Proficient in Epic technology and workflows. Provides on-site support and training for new employees or additional training for those that need more hands-on support. Serves as a liaison between clinic and Dimensions team. Communicates general updates and special communications that come from Dimensions. Acts as a positive change agent.
• Human
  
  Experience:
  
  Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers. Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens. Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated. Explain all processes to patients in plain language and utilize teach back to ensure understanding.

• Education: High School Diploma or GED, required.
• Experience: Three years of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional
  
  Skills Required:
  
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team.
  
  Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.