Teller ; USC Bluffton

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency and educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately
• Understands customer banking preferences and educates customers on self-service and digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions, and/or referring the customer to an appropriate partner to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies and procedures
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs) / Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures and operations and guidelines
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Expected to complete all required in-classroom training and online training by established due dates

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, or military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

• Never: 0%;
  Occasional: 1-33%;
  Frequent: 34-66%;
  Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.

TD is…