Director of Mayor's Office and Communications

Director of Mayor’s Office & Communications

Reports To:

Mayor

FLSA Status:
Exempt

Last HR Review:
January 2026

Principal Function:
The Director of Mayor’s Office & Communications is responsible to serve as the central operational, communications, and community-relations hub for the Mayor’s Office, combining executive-level administration and control of the Mayor’s schedule, responsibility for the communications and public messaging, and community and intergovernmental interface of the Mayor and City.

• Maintains full control of the Mayor’s calendar, appointments, meetings, and travel.
• Protects the Mayor’s time by serving as the gatekeeper for access to the Mayor, prioritizing requests based on urgency and alignment with City-related goals.
• Prepares meeting agendas, briefing materials, and follow-up task lists.
• Tracks commitments made by the Mayor and ensures timely follow-through.
• Coordinates scheduling with Department Heads, regional partners, and external organizations.

• Drafts, edits, and coordinates public communications, including letters, announcements, proclamations, statements, talking points, and responses to ensure the Mayor’s messages are clear and consistent.
• Serves as the authorized point of contact for routine communications on behalf of the Mayor.
• Manages and/or coordinates social media posts and digital messaging related to the Mayor’s Office.
• Maintains and updates content on the City website related to mayoral initiatives, events, and announcements.
• Assists with podcast, newsletter, and public information efforts.
• Coordinates Media inquiries and press logistics, as directed by the Mayor.

• Serves as the primary intake point for resident inquiries, concerns, and requests.
• Logs, routes, tracks, and monitors resolution of constituent issues.
• Identifies recurring themes or emerging concerns and briefs the Mayor accordingly.
• Coordinates community meetings, public forums, ceremonies, ribbon cuttings, and outreach events.
• Represents the Mayor’s Office professionally with residents, businesses, nonprofits, and governmental partners.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Resident Service – Responds to requests for service and assistance; manages difficult or emotional resident situations focusing on listening without interrupting and keeping one’s emotions under control; solicits resident feedback to improve service; maintains confidentiality and meets commitments.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Oral and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written…