Internet Sales Specialist

Job Description - Internet Sales Specialist

Bill Cole Automall is looking for competitive, motivated, team‑driven professionals to join the Bill Cole family in a full‑time capacity as an Automotive Internet Sales Specialist. This position is not remote; candidates will be expected to be on campus daily at the Bluefield, WV location.

• Will handle all incoming internet, email, social media, text, chat, and phone inquiries
• Will be available to respond to inquiries in a prompt, professional, well‑spoken manner
• Assist customers in appropriate vehicle selection
• Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Will deliver inquiries/messages intended for other sales personnel and departments promptly
• Will work with all Sales and Management staff to obtain customer satisfaction during the dealership experience

• Must have good verbal and written communication skills
• Must be available to work Monday through Sunday from hours of 8:30 am to 7 pm, or any variation within open business hours
• Must have the ability to adhere to attendance guidelines; regular attendance is an essential job function
• Being proficient with Microsoft Word, Excel, and Outlook is a plus
• Time management, prioritization skills, and the ability to multi‑task are required
• Must be self‑motivated and goal‑oriented
• Must be able to hit sales quotas and closing percentages
• All applicants must be able to demonstrate ability to pass pre‑employment testing, including background checks, MVR, drug test, credit report, and a valid driver license