Area Supervisor

Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores. Our focus has always been bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience. Ross is committed to an inclusive work environment with continuous learning opportunities and development for its teams.

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing company operational processes.

• Maintain safe and secure environments, practicing safe behaviors and ensuring a safe, secure shopping environment.
• Security of building including entrance/exit control, EAS device checks, cash office security, and asset protection.
• Customer safety, accident prevention, reporting, and emergency procedures.
• Verify fire alarm systems, respond to after‑hours alarms when requested.
• Deliver courteous customer service to all customers, associates, and leaders.
• Represent and support the company brand, maintain professional appearance, and enforce dress code.
• Keep all store areas clean, well‑maintained, and merchandised to standard, including daily trash removal.
• Ensure recovery, sizing, and markdowns are completed to company standards.
• Handle receiving of merchandise and non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms and back‑stock.
• Conduct loss prevention activities, maintain PVM system, and perform package inspections.
• Supervise front‑end operations, train associates on cash register use, shortage control, and customer experience.
• Maintain pace and presence at the front end, manage line and expedite customers.
• Ensure all equipment functions properly and supplies are stocked.
• Oversee fitting room maintenance, tag audits, and go‑back compliance.
• Perform administrative duties as assigned by the Store Manager, including cash pulls, bank deposits, payroll administration, and scheduling compliance.

• Managing work processes
• Business acumen
• Planning, aligning & prioritizing
• Building talent
• Collaborating
• Leading by example
• Communicating effectively
• Ensuring accountability & execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations common in retail.
• Ability to work evenings and weekends.

• Use all store equipment, including PDTs, registers and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies.

• Retail Associates
• Stockroom Leads (where applicable)

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.