Inside Sales Representative

** Job Address:
** 10123 Alliance Road, Suite 320

Blue Ash, OH 45242
** COMPANY BACKGROUND
** Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.  By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes.

Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.
** JOB SUMMARY
** The Inside Sales Representative is the heartbeat of Never Alone's day-to-day sales engine — a warm, energetic, and highly organized relationship builder who keeps prospects moving through the pipeline, existing customers engaged and growing, and partner agencies connected to the right resources. This is a phone- and video-first role that blends new business development, account growth, platform adoption, and cross-continuum referral generation into one dynamic position.  

The ideal candidate is someone who genuinely loves people, thrives on conversation, and brings infectious energy to every interaction. You don't just make calls — you make connections. You listen carefully, ask smart questions, and have a natural ability to match what Never Alone offers with what a customer or prospect truly needs. Whether you're following up on a warm lead, re-engaging a quiet account, walking someone through a platform demo, or connecting a facility to a partner agency, you do it with enthusiasm, empathy, and professionalism.  

This role reports directly to the Director of Sales and works in close coordination with the field sales team, operations, and partner agencies across the care continuum.
** MAJOR JOB DUTIES & RESPONSIBILITIES*
* ** Proactive Outbound Prospecting & New Client Development
*** Conduct high-volume, high-quality outbound calls and video meetings to prospective SNF, AL/IL, Home Health, Hospice, and ACO customers to introduce the Never Alone platform and generate qualified pipeline.
* Research and identify key decision-makers at target organizations, developing personalized outreach strategies that resonate with each prospect's specific care setting and operational priorities.
* Follow up consistently and persistently on inbound leads, conference contacts, and marketing-generated inquiries to convert interest into scheduled discovery meetings and demos.
* Maintain a proactive daily outreach cadence, balancing new prospecting with pipeline nurturing to ensure a steady flow of opportunities at every stage.
* Collaborate with field sales representatives to coordinate outreach strategies, hand off qualified opportunities, and support territory coverage for the national and D2C sales teams.
** Platform Adoption & Utilization Growth
*** Serve as a proactive point of contact for existing Never Alone customers, conducting regular check-in calls to assess platform usage, surface adoption barriers, and celebrate wins with the care team.
* Monitor account utilization data and engagement metrics to identify customers who may be under using the platform, then develop and execute targeted outreach plans to re-engage and re-energize those accounts.
* Guide customers through best practices, feature highlights, and workflow tips that help them get maximum value from the Never Alone platform in their day-to-day clinical operations.
* Work closely with the Operations team to flag adoption concerns early, coordinate training support, and ensure customers feel consistently supported and valued.
* Track and report on adoption trends across the customer base, providing insights to the Director of Sales and internal teams to inform customer success strategies.
** White Space & Expansion Selling
*** Identify and pursue white space opportunities within existing accounts —…