IT Support Specialist - IT

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

The IT Support Specialist position is responsible for providing tier 1 support to DOCS Providers and end-users requiring technical assistance. The primary focus of this position is to provide customer service, problem resolution, ticket prioritization, and triage by communicating with users for all types of requests in a friendly, professional, and timely manner.

• Provide remote support for end users’ IT requests on applications, hardware, peripherals, and other systems.
• Carefully document requests and track progress through resolution and end user satisfaction.
• Prioritize requests based on issue severity, potential impact, management direction and business goals.
• Resolve issues by directly interacting with end users, applications, and business systems or through remote management tools.
• Serve as a liaison between departments and enable productive use of technology systems by developing a strong understanding of applications and business departmental needs.
• Assist and train end users to solve problems and increase their self-reliance.
• Participate in the on-call and after-hours schedule for break/fix activities.
• Travel to multiple company locations as needed to perform support tasks (minimal).

• Minimum of 1 year enterprise IT service desk experience or equivalent education. One-year experience in healthcare is preferred.
• Certifications considered in lieu of experience: MCDST, MCP, or A+.
• Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations.
• Ability to work independently, manage priorities, and document technical issues.
• Ability to travel to on-site locations on limited basis.
• Current working job knowledge/proficiency in:
  • Microsoft Office Suite.
  • Windows Operating Systems.
  • Working knowledge of desktops and laptops (Hardware and Software).
  • Remote desktop solutions.
  • Knowledge of Active directory, Entra  (password resets, account creation, etc.).
  • Windows networked environment (LAN/WAN).
  • Basic working knowledge of VOIP phones (VM password resets, basic troubleshooting).
  • MacOS, iOS, MDM, and Azure experience is a plus.

Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

• Ability to travel to on-site locations as needed.
• Ability to stand for extended periods, kneel, lift, and move up to 50 pounds.
• Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status