Scheduling Coordinator and Medical Assistant

Scheduling Coordinator and Medical Assistant

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Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests, and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally, including nursing, transportation and therapy at three different sites. Communicates with respect and compassion to customers and through various telecommunication devices including Epic, Misys and Outlook.

Assists in coordinating participant flow concerning appointments and or tests.

This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of a physician. It also interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross‑trained to perform duties to enhance efficiency and continuity of delivery of patient care;

work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. Tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

• High School Degree in Healthcare
• Clerical background with general computer skills and knowledge in medical terminology
• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to established CLIA guidelines and Tri Health policy
• Experience in medical/physician office setting

• Perform all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
• Coordinate scheduling of participants within multiple departments internally, including nursing, transportation and therapy at three different sites.
• Follow all scheduling procedures and complete scheduling paperwork accurately and timely.
• Communicate appropriately with customers, transportation and other departments.
• Demonstrate strong customer service skills and appropriate judgement related to phone and in‑person interactions.
• Answer phone calls promptly and courtesously pertaining to setting up appointments.
• Relay accurate and complete messages to the appropriate person.
• Demonstrate organizational skills in the management of participant appointments/tests/procedures and ensure a smooth and thorough process.
• Ensure all medical records are retrieved from outside providers and forward information to the medical records department for scanning purposes.
• Exhibit professional image and behavior toward patients, visitors, physicians and employees and create a positive impression consistent with professional etiquette.
• Demonstrate proficiency in assisting with medical procedures on adults and children.
• Demonstrate flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.
• Exhibit dependability in areas such as attendance, punctuality and the timely performance of duties.
• Maintain the safety and cleanliness of the treatment area.
• Demonstrate knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello".
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and the others for contributions.
• Show courtesy and compassion with customers, team members and the community.

Entry level

Full-time

Administrative

Hospitals and Health Care