Account Manager-Commercial Cleaning

Location: In Field – Dayton / Greater Cincinnati Area

(Regional Office: Blue Ash, OH)

Compensation: $60,000 base ($65k OTE)

Aim Hire is partnering with a well-established, nationally recognized commercial cleaning franchise organization to hire a Bilingual Account Manager - Commercial Cleaning. This is a highly consultative, field-based role focused on coaching, supporting, and developing independent business owners to ensure exceptional service quality and best-in-class customer retention.

If you are bilingual in English/Spanish, have hands-on janitorial or facilities experience, and enjoy mentoring others while working daytime hours (no nights or weekends), this could be an excellent next step in your career.

This role is approximately 80% in the field and 20% in-office.

• Develop strong, trusted relationships with franchise business owners in your assigned territory
• Conduct regular on-site brand standard audits to ensure service excellence
• Perform proactive site visits to identify performance successes or issues and drive timely resolutions
• Support business owners with customer retention strategies and professional communication
• Identify and recommend special service opportunities to help business owners grow revenue
• Serve as a liaison between business owners and customers when needed
• Coach business owners through business planning sessions and ongoing development
• Support onboarding and offboarding of customer accounts
• Maintain accurate documentation of business owner and client records
• Provide business and technical training (e.g., strip & wax, carpet extraction, buffing, etc.)

• Minimum of 4 years of janitorial operations and customer service experience
• Proficient bilingual speaking and writing capabilities in English and Spanish (required)
• Strong time management and multitasking abilities in a fast-paced environment
• Proven ability to handle difficult situations and conversations professionally
• Proficiency in MS Office (Word, Excel, Outlook) and general internet operations

• Work daytime hours (Monday–Friday, 8am–5pm) - no nights or weekends
• Company vehicle, gas card, and company-provided laptop, tablet, and cell phone
• Retirement plan with company match
• Paid vacation and paid holidays
• Performance bonuses and career advancement opportunities

Aim Hire is an equal opportunity employer.