Service Center Representative- Blue Ash| Cincinnati, OH; In-Office; or shif

Service Center Representative – Blue Ash – Cincinnati, OH

We invite you to apply for the Service Center Representative role s position is located in the Blue Ash office (4445 Lake Forest Drive Suites 400 and 275, Blue Ash, OH ). The role is in‑office with shifts: 12:00pm–8:00pm, 3:00pm–11:00pm, and rotating Saturdays 10:00am–6:00pm.

• A stable, consistent work environment—both in‑office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager
• Career development and promotional opportunities
• A diverse, all‑inclusive benefits package designed to support your mental, physical, financial, and professional well‑being

To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Education & Licensing

High school diploma or GED required. College courses preferred.

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Knowledge of medical terminology
• Understanding of claims management
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to multitask in a fast‑paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.