Emergency Services Primary Advocate

Our Mission

Our Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

• Survivor‑Centered
• Social Justice
• Well‑Being
• Collaboration
• Integrity

Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more nerstonemn.org.

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.
BIPOC and LGBTQ+ community are strongly encouraged to apply.

Salary range: $19‑21.65 per hour

Hours/Scheduling: Monday‑Friday 7 a.m.–3 p.m. This is a full‑time position requiring flexible scheduling, including evenings, weekends, overnights, and holidays as assigned by the supervisor. Employees who work on recognized holidays receive time‑and‑a‑half pay and may defer the holiday.

Shifts may also include on‑call rotating coverage to assist with after‑hours staff support and direct service coverage. The position may be required to provide additional coverage during a local disaster or major public awareness events. This is a unionized position.

The Emergency Services Advocate is responsible for providing advocacy, support, and information to victims/survivors (v/s) of domestic violence, sexual violence and/or human trafficking/sexual exploitation accessing Cornerstone’s 24/7 shelter, hotel, crisis line, and walk‑in services. The advocate utilizes trauma‑informed, survivor‑centered, and culturally responsive practices to provide supportive services for participants. The role also maintains a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.

Associate degree in psychology, social work, or human service‑related field or a comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma‑informed setting.

• Understanding of trauma‑informed, survivor‑centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized, and/or underrepresented communities.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice system (additional training will be provided).
• Ability to communicate in a trauma‑informed, calm, and de‑escalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources that enhance safety.

• Preferred 40‑hour sexual assault certification or the ability to complete training within 6 months.
• Knowledge and aptitude with Microsoft Office, client databases, and other related technology.
• Valid driver’s license, automobile insurance and reliable vehicle.

• Maintains professional and confidential survivor‑centered support, advocacy, information, and safety planning for victims/survivors (v/s) through phone, in‑person, and walk‑in services.
• Answers crisis line calls providing information, support, and referrals from v/s or concerned persons and systems personnel (medical, social services, law enforcement, etc.) seeking to assist v/s.
• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a v/s.
• Welcomes new participants into the shelter/hotel by providing intakes, basic needs, tour, and guidelines for shelter living.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows up with the v/s within program guidelines.
• Supports residents through providing…