Store Manager, Retail & Store Manager

Overview

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Official title for this role:
Studio Manager

Location:

Bloomington, MN |

Reports to:

Regional Manager | Full Time

Salary Range: $75,000 - $80,000

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

• Welcomes and educates customers on the Studs experience, delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement

• Builds and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers; partners with Piercing Leadership to uphold technical standards
• Coaches and provides ongoing feedback to team members, driving professional growth and accountability
• Creates a strong sense of belonging, collaboration, and trust across the Studio
• Navigates employee relations thoughtfully in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt to evolving priorities

• 2+ years of management experience in a customer-facing environment (e.g., Store Manager, General Manager, Studio Manager); experience with jewelry, piercing, or retail services a plus
• Proven success leading a team of 7+ employees, including specialized skill roles
• Must work on-site five days per week (40 hours) with open availability, including evenings, weekends, and holidays (no overnights)
• Weekend availability required (Friday–Sunday) with approved PTO
• Scheduled days off typically fall on Wednesdays and Thursdays (vary by business needs)
• Full-time roles prioritized to Studs as the primary employment commitment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Ability to handle chemicals safely and follow health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Positive attitude, ownership mindset, and creative problem-solving approach
• Highly organized and adaptable to dynamic change
• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy and EAP
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry
• Access to Perk Spot and additional benefits such as pet insurance and discounts

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability, marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. We comply with applicable state and local laws prohibiting discrimination in employment.

If you require an accommodation for the application process, please fill out a form.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.