Director of Operations

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Senior level operations role that partners with and supports the Area President and works closely with other members of the Branch leadership team, including Market Leaders and Client Service Directors. The Operations Director is responsible for supporting and directing operations efforts in multiple locations within the Branch. Includes joint accountability for Branch financial results, and strategic planning in partnership with the Area President and Branch leadership team.

Responsible for developing new workflow strategies to support efficiency, client value, and achievement of Branch goals.

• Jointly accountable with the Area President for Branch financial results, including reconciling reports, assisting with annual budget, and monitoring Branch expenses
• Responsibilities include oversight of monthly commission tracking and reconciliation of Branch revenue
• Monitor Branch revenue collection and expenses to maximize Branch success
• Support Area President, Market Leaders, and Producers in financial aspects of pre-contract deal review for client pricing adequacy
• Forecast, manage, and remediate for expenses paid for clients, co-brokers and any other noteworthy expense items
• Review client consulting services agreements

• Broad oversight and responsibility to ensure the Branch is operating in accordance with Gallagher Standards of Excellence (GSE) Professional Standards and prepared to pass compliance audits
• Research and implement proven methods to run the operation more efficiently
• Develop and implement action plans to adapt to changing legislative, market or corporate conditions
• Identify opportunities for improvement in technology, process and staff, taking action to enhance results in collaboration with the Branch leadership team
• Coordinate Dominant Priority action plans and deliverables

• Active member of the Regional team of Branch Operations Leaders
• Active member of the Branch leadership and strategic planning team
• Consult with sub-region offices to promote best practices and operational deficiencies

• Actively recruit, hire, mentor and train new Operations team members and support hiring and onboarding process for all other areas within the Branch
• Accountable for eHire requisitions and onboarding of new employees
• Support the local summer internship program according to Corporate requirements
• Coordinate vacation schedules among respective Operations team members
• Responsible for meeting new hires for introduction to Gallagher and Branch culture and expectations

• Oversight for facility contracts and maintenance issues
• Responsible for operational due diligence in the Branch for M&A activity
• Accountable to integrate new merger partners into the Branch pre- and post-close

• Support Divisional, Regional, and/or Branch initiatives
• Other duties as assigned by Area President and Regional Operations Leader.

• Bachelor's degree and 7 years related experience required.

• Exceptional business acumen (to include understanding general business principles, finance, accounting and marketing strategies)
• Self-motivated and able to work independently
• Ability to lead/manage staff
• Strong time management skills
• Superior…