Manager, HR Services

Join to apply for the Manager, HR Services role at Insperity
.

1 day ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by Ripple Match’s 2024 Campus Forward Awards.

There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at

• Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Responsible for creating a  WOW  experience when leading interactions with external and internal customers by consistently exceeding expectations. This position drives the selection, development and management of service team members to provide an exceptional Mid Market client experience. This position manages escalated issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments. Through resource management and role‑modeling the Mid Market mission and vision this position ensures quality execution of the service plan project.

• Attracts, develops and retains talent by ensuring that people with the right skills and motivations are in the right place at the right time to meet business and client needs. Evaluates and selects internal and external talent to ensure the best match between individuals and work requirements. Assesses staff development needs and ensures that individual development plans are actively managed and timely guidance and feedback is provided to team members.
• Creates a client‑focused culture by leading the implementation of new processes and solutions. Ensures that service team members appropriately balance standardization and consistency of processes with the need for flexibility and integration of products/services for Mid Market clients. Keeps the Mid Market vision at the forefront of team member decision making and actions.
• Drives team performance by creating alignment and accountability. Establishes clear goals with service team members that align the team's efforts with the Mid Market vision and mission to identify and accelerate client potential. Establishes performance objectives, tracks performance and evaluates progress toward those objectives.
• Monitors the execution of the service plan project by evaluating progress of activities and service requests in One Voice. Holds team accountable to client commitments. Collaborates with internal departments and business units to ensure seamless delivery of services to Mid Market clients. Gathers and distributes voice of customer feedback to appropriate internal departments.
• Builds cross‑functional partnerships to address issues and manage escalations. Leverages internal relationships to identify opportunities, trends and process improvements. Takes action with other departments or business units to help achieve…