General Manager

General Manager – Fresh Dining Concepts

Fresh Dining Concepts is the leading franchisee of ToGo Foods – the franchisor for Auntie Anne’s, Carvel, Cinnabon, and Jamba Juice. We operate locations across the United States and are expanding our team.

Jamba Juice Store Managers are responsible for overall operations, sales performance, and execution of brand excellence. Managers typically supervise a staff of 10‑40 team members and carry out management responsibilities consistent with Jamba Juice policies and legal requirements. Core characteristics include integrity, trust, ethics, customer focus, and action orientation.

• Hiring and Staffing:
  Attract, recruit, interview, select, and retain team members that meet Jamba profile requirements; ensure appropriate staffing levels to accommodate sales fluctuations and business needs.
• Developing Subordinates:
  Train team members in product knowledge and service standards; conduct ongoing individual and group training; coach, counsel, and discipline; develop internal people pipelines for growth.
• Total Quality Management:
  Review business practices, determine customer and team member needs, and create strategies to improve performance. Maintain proper scheduling, monitor time‑keeping, and communicate job expectations and performance goals.
• Managerial Courage:
  Monitor and appraise ongoing performance; write reviews, recommend promotions, and resolve disputes swiftly and honestly.
• Building Team Spirit:
  Foster a highly productive store environment through training excellence and leadership of the F.I.B.E.R. framework (Fun, Integrity, Belief, Excellence, Results). Conduct monthly one‑on‑one meetings and quarterly store meetings.

• High school diploma or comparable experience required.
• BA/BS in business or related field preferred.
• Experience coaching and developing teams in a retail environment.
• Availability to work shifts, including nights, weekends, and holidays.
• Minimum of 2 years successful management experience with direct P&L accountability.
• Service, hospitality, or retail/restaurant experience preferred.
• Experience supervising line, staff, and management positions.
• Background in nutrition highly desirable.
• Excellent interpersonal, management, financial, analytical, and problem‑solving skills.
• Strong organizational and planning abilities.
• Sound judgment and the ability to persuade others to make right decisions.
• Professionalism and optimistic attitude in all situations.
• Self‑starter who takes initiative and accepts responsibility.
• Proficient in personal computers and related software (Microsoft Office, e‑mail, etc.).

• Managing Vision and
  
  Purpose:
  
  Develop and maintain a positive community relationship, synchronize team efforts to deliver store culture and shareholder value, and practice a positive attitude in total store responsibility.
• Leading a Winning Team:
  Empowers and motivates collaboratively, uses influence skills to work with partners, and translates vision into action.
• Communicating With and Respecting Others:
  Speaks and listens effectively, inspires trust, and prepares effective written communication.
• Driving for Results:
  Works efficiently to advance company principles, focuses on guest and internal customer care, and develops self‑skill sets in alignment with business strategy.
• Change Leadership:
  Demonstrates openness and adaptability, understands the impact of change, and leads change efforts through appropriate actions and communication.

• Must be 18 years old or older.
• Essential job functions require prolonged standing, walking, squatting, bending, and repetitive hand/arm motions.
• Ability to lift 50+ pounds.
• Effective work in a fast‑paced, highly stressed environment.
• Agile and adaptable.
• Assist in training and developing new hires.
• Occasional long hours within state and federal laws.
• Write simple correspondence in English and share information in one‑on‑one and small group settings.
• Test products by taste, color, and smell.

• Reliable transportation.
• Current Serv Safe certification required; if not current, must pass within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local health department requirements.

The work environment is representative of those an employee encounters while performing essential job functions.

Mid‑Senior level

Other

Management and Manufacturing

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