Desktop Support Technician

Akkodis is seeking an IT Help Desk Specialist for a client in the Minneapolis-St. Paul area. The candidate selected will ideally have 1-3+ years of experience.

Level 2 Desktop Support Technician Contract-to-Hire after 3 months Local MN candidates only. Role is fully on-site in Bloomington, MN for duration of contract. Upon conversion, candidates may work remotely one day per week with manager's discretion.

Pay rate: $25-28/hr W2 Conversion Salary: up to 65K

80% Help Desk Support, 10% Projects, 10% Onsite Support.

• Provide technical support via phone, email, and support portal; limited onsite may be required.
• Respond to and remediate support requests and alerts within established SLAs.
• Work with other resources and vendors to deliver effective technical support services.
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction.
• Utilize Connect Wise (PSA) and other service-specific tools to deliver support services and document time and activities.
• Update service request information with accurate documentation of all activities conducted.
• Serve as a resource for the deployment team, completing projects and other duties as assigned.

Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or 2+ years of equivalent work experience.

• Troubleshooting Microsoft Windows Operating Systems
• Installation of applications and software
• Repairing and diagnosing hardware problems with workstations and laptops
• Microsoft Office Suite
• Spyware and virus removal
• Networking concepts (LAN, WAN, VPN, DHCP, DNS)
• Active Directory, Office 365, and Exchange Lite administration

Certificates, Licenses, Registrations Valid driver’s license and proof of insurance.

Required:

CompTIA A+ (within first 90 days if not already obtained).
Preferred:
Microsoft MCSA, CompTIA N+, Server+, Security+ or similar.

• 3-5+ years of relevant IT work experience
• Experience working for an IT Managed Services organization
• Experience with HIPAA/HITECH compliance
• Experience with Electronic Health Record systems

Benefit offerings for associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. (

Note:

These benefits do not apply to client-recruited jobs or direct hires to a client.)

Equal Opportunity Employer. Veterans/Disabled. Military connected talent encouraged to apply.

The Company will consider qualified applicants with arrest and conviction records in accordance with Federal, State, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.