Help Desk Technician

Job Summary

We are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction.

• Respond to user inquiries via phone, email, or ticketing system in a timely manner.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals.
• Document all support interactions and resolutions in the ticketing system.
• Collaborate with IT teams to identify recurring issues and recommend process improvements.
• Maintain knowledge of company systems, applications, and security protocols.

• High school diploma or equivalent;
  Associate degree in IT or related field preferred.
• 1–2 years of experience in help desk or IT support roles.
• Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.
• Familiarity with networking concepts, VPN technologies, and remote connectivity tools.
• Excellent communication and interpersonal skills.
  
  Ability to multitask and prioritize in a fast-paced environment.

• Microsoft Technology Associate (MTA) or similar certifications.
• CompTIA A+ or Network+ is a plus.