Front Office Supervisor

Overview

Job Description - Front Office Supervisor (HOT0C9FN
)

Work Location:

Embassy Suites Minneapolis Airport, 7901 34th Ave. South, Bloomington, MN 55420

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

$20.00 per hour

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Access to educational credentials through Guild Education, including college degrees and professional certifications
• 401K plan and company match
• Hilton Shares:
  Employee stock purchase program (ESPP) with 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Sell out incentive, Hilton Honors enrollment incentive and other incentives

We look for demonstration of Hilton's Values and key attributes among candidates:

• Hospitality - We're passionate about delivering exceptional guest experiences
• Integrity - We do the right thing, all the time
• Leadership - We are leaders in our industry and in our communities
• Teamwork - We are team players in everything we do
• Ownership - We are the owners of our actions and decisions
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world.

Our Team Members are at the heart of it all.

Job Focus:
Guest Services, Operations, and Front Office