Server, Server​/Wait Staff

Job Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel.

As a Server at the Chophouse at the Hilton Bloomington, you will tailor the dining experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction.

The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington Chop House, the inviting Olive Lounge, and a convenient Starbucks Grab & Go.

Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!

• Greet guests and explain specials & promotions.
• Understand menu and wine list including ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Record and input guest orders into the Point of Sale system.
• Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
• Replenish beverages and ensure overall guest satisfaction.
• Collect payment, thank guests, and invite them to return.
• Complete side work and cleaning tasks including restocking and replenishing condiments.
• Address and resolve guest complaints.

• High school degree or equivalent preferred.
• Must have high level knowledge of food and beverage preparation, service standards, guest relations, etiquette, appropriate table settings, service ware, and menu items.
• One year or more of service in a fine dining outlet required.
• Handle customer complaints with empathy and provide proactive solutions.
• Proficient in English for guest requests, memos, and reservations.
• Ability to work POS system and cash handling experience preferred.
• Ability to lift up to 30 pounds unassisted on occasion and move through crowded rooms to seat guests.
• Ability to work a flexible schedule including days, nights, weekends and holidays and have reliable transportation to and from work.

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining your service with the company.
• Early wage access.
• Paid time off.
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match.
• And more!

Pay Estimate: $11.13-$15.00/hour

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.

-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Minneapolis/Bloomington is an equal opportunity employer.

Entry level

Full-time

Management and Manufacturing

Hospitality