Administrator, Healthcare Administration, Healthcare

Administrator

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The Administrator is accountable for the management, control and operation of the nursing home campus and sets the tone to ensure a home-like atmosphere. The Administrator operates the nursing home in a manner that is an effective and efficient use of its resources to realize the ultimate goal of attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each resident.

The responsibilities of the Administrator include ensuring quality resident care through compliance with all federal, state and local laws as well as retaining highly trained, happy and motivated staff. Administrators are charged with creating, demonstrating and setting expectations for a culture of collaboration, compassion, and customer service that will strongly encourage staff to self-report areas of improvement and ensure residents’ rights are protected.

RESIDENT CARE AND SUPPORT

• The admission process is comprehensive and resident-centered
• Plans of care are drafted, implemented and maintained for every resident based on INP
• Quality of living is maximized through continual monitoring of resident progress and correlated recommendations for the best care environment
• All staff are trained and follow state and federal guidelines related to resident rights; issue related to abuse, neglect and misappropriation of resident property are addressed thoroughly and immediately
• A formal Quality Assurance Program Initiative is created, reviewed and continually updated with focus on strategically determining how each staff member influences residents’ individual needs
• A strong culture of customer service to facilitate a resident-centered experience
• Residents are properly evaluated and cared for based upon their psychosocial needs and preferences
• Residents and their support network are regularly informed of their care, condition and treatment
• Resident-specific documentation is protected and follows state and federal regulations including HIPAA
• Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance
• Individualized rehabilitative services are provided to assist residents to meet their baseline and facilitate them to be as independent as possible
• A clean, safe, maintained and sanitary environment via housekeeping, laundry, and maintenance
• Recreation, events and programs are resident-centered and designed to meet INP
• Nutritional needs are met in accordance with INP while meeting all physician’s orders
• Services from qualified vendors are available to meet the needs of residents

STAFF

Administrator creates a culture of high employee satisfaction and competence through:

• Ensuring corporate recruitment, selection and orientation procedures are consistently practiced
• Assurance of robust employee training, development and continuing education opportunities
• Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated!
• Consistent utilization of corporate corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome
• Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns
• Ensuring staff records are complete, maintained and secure from unauthorized access
• Managing, supporting and professionally growing competent department directors of the facility; holding department directors accountable for the same for the staff they manage

Administrator actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success through:

• Creating accurate budget based on income, expenses, and capital improvements
• Overseeing the billing and collections process and monitoring the accuracy of charges and timely collection of…