Crayola Attractions Associate - Part Time

PURPOSE

To provide exceptional guest service to all guests at Crayola Experience and Mall of America. To maintain welcoming and inviting attractions via cleaning, open communication, and other duties as needed.

• Provide outstanding guest service consistent with Crayola and Mall of America missions and standards.
• Engage with guests by determining guest needs and offering assistance accordingly.
• Support the Crayola brand's educational mission to use the arts as a tool for intellectual and emotional development of children.
• Facilitate art projects and activities with guests.
• Prepare materials, maintain appropriate stock of necessary materials, monitor activities, and clean and organize work stations as assigned.
• Monitor activity areas and adapt the facilitation of an area according to guest volume.
• Assist in workshops, birthday parties, special events, and outreach activities as needed.
• Assist guests with product, ticket, and general questions concerning Crayola Experience, Mall of America and the local region.
• Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Crayola Experience and Mall of America.
• Explain and enforce ticket policies for Crayola Experience and other attractions.
• Operate special attractions as trained to ensure safety and a positive guest experience.
• Utilize and maintain loss prevention procedures for both product and currency.
• Cross train to other MOA and Crayola departments, and be willing to regularly be assigned to assist.
• Work a flexible schedule, including weekends, holidays, evenings, and high-volume days.
• Other duties as assigned.

• Must be at least 16 years of age.
• Outstanding guest service skills.
• Strong listening and verbal and written communication skills.
• Able to work independently or on a team.
• Prior experience in a museum, educational setting, guest service center or family attraction preferred.
• Basic knowledge of computers preferred.

• Walk:
  Frequently, about 75% of the time
• Stand:
  Frequently, about 75% of the time
• Sit:
  Rarely, about 10% of the time
• Bend/Stoop:
  Infrequently, about 25% of the time
• Kneel/Squat:
  Infrequently, about 25% of the time
• Lift/Carry
• Less than 10lb:
  Occasionally, about 50% of the time
• 11-25lb:
  Occasionally, about 50% of the time
• Push/Pull:
  Occasionally, about 50% of the time
• Twist:
  Infrequently, about 15% of the time
• Reach above shoulders:
  Infrequently, about 25% of the time
• Reach at or below shoulders:
  Infrequently, about 15% of the time
• Reach at/below waist:
  Infrequently, about 25% of the time
• Dexterity:
  Occasionally, about 50% of the time
• Use of at least one

Mall of America is an equal‑opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members; we want to ensure you have a wealth of support and resources to care for yourself and your loved ones.

Our one‑of‑a‑kind job perks for most team members include team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves.

Other benefits for eligible team members include 401(k) match, short‑term disability, long‑term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well‑being and beyond at Job Perks + Benefits | Mall of America