Customer Service Representative

Entry-Level Customer Service Representative (On-Site)

Bloomington, MN

$20.00/hr - $25.00/hr

• Greet and assist customers in-store with questions, needs, and product information.
• Provide accurate details about services, pricing, and company offerings.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain a positive, helpful attitude in all interactions.
• Document customer interactions and updates accurately.
• Follow up with customers when needed to ensure their issue is fully resolved.
• Escalate complex issues to the appropriate department when required.
• Support customers with orders, changes, and cancellations.
• Collect customer feedback and share insights with management.
• Participate in regular training to build product and policy knowledge.
• Work collaboratively with team members to deliver excellent service.
• Track and report common customer questions or concerns.
• Stay up to date on company procedures, promotions, and policies.
• Assist with in-store marketing efforts and communicate promotions to customers.
• Contribute to a positive team culture and offer support to colleagues.

• High school diploma or equivalent (some college a plus but not required).
• Previous customer-facing experience is helpful but not mandatory.
• Strong verbal and written communication skills.
• Comfortable learning new systems, tools, and basic customer service software.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently and with a team.
• Reliable, punctual, and able to maintain professionalism under pressure.
• Flexible availability, including occasional weekends or holidays if needed.
• Willingness to participate in ongoing training and skill development.
• Positive attitude and a strong commitment to helping customers.