Care Navigator EST - Hybrid

Why Work for Us

Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.

Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.

12:30pm - 9:00pm EST

The Care Navigator is responsible for working closely with the Care Navigation Center team in coordinating cases on a day-to-day basis. The Care Navigator will assist with the disbursement of case-related materials for consultants, as well as scheduling and coordinating care navigation to client appointments and tracking utilization. The Care Navigator will help process incoming requests and initiate cases in the designated case management system, complete appropriate follow up, process all incoming documentation as related to security and HIPAA requirements.

• Triage cases to appropriate consultant in a timely manner, consulting with Senior Care Navigator and/or Sr. Manager, Care Navigation Center as necessary
• Maintain case documentation, including scheduling, in eCase Manager (eCM) and client databases as applicable
• Monitor service/team email inboxes
• Process incoming miscellaneous invoices from consultants and collaborating with accounting team to ensure those invoices are billed and paid accurately
• Monitor and respond to telehealth platform requests for appointments
• Process and reconcile billing for Care Navigation Center services, following up with consultants as needed to obtain missing invoices
• Assist in the development and enhancement of new services lines within Care Navigation Center
• Make satisfaction calls to service recipients
• Monitor multiple reports and make follow-ups as needed to ensure providers are adhering to departmental processes
• Identify and participate in operational process improvement for the Care Navigation Center
• Answer incoming calls from service recipients and providers

• Participates in department and company meetings, as requested
• Performs other duties as assigned
• Overtime/additional hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames

Required Skills/Abilities

• Ability to use independent judgment on exceptions to the rule and know when to deviate from established process
• Ability to perform a variety of duties, often changing from one task to another of a different nature, and perform with frequent interruptions and/or distractions
• Ability to think through the consequences of a decision prior to making it
• Capacity to analyze and problem-solve issues in order to identify areas of process improvement and increase efficiencies
• Able to work independently and handle and resolve problems on own, but also know when to collaborate with staff and be a team player
• Ability to work independently and identify and act on potentially more effective methods of work operation
• Ability to assess the importance and relevance of information and effectively and efficiently share information and relevant detail to the appropriate persons
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Profici…