Care Team Coordinator

Care Team Coordinator (Healthcare)

This is a fast‑paced administrative position providing support for assigned providers while managing a high volume of patient calls into our clinical department. The ability to prioritize and multi‑task efficiently is a must. Attention to detail is key.

Full‑time, 8:00 AM–4:30 PM hybrid position. Monday–Thursday in our Bloomington clinic;
Friday remote.

Preferred:
One year experience in a clinical setting.

• Comprehend physician orders
• Prioritize patient requests
• Ensure accuracy of patient data
• Strong written and verbal communication
• Multitask
• De‑escalate conflict situations

• Answer phone calls, take and deliver messages to providers and patients via phone, verbally, or electronically.
• Maintain close communication with the provider and Care Team Nurse.
• Prepare necessary paperwork in a timely manner (prior authorizations, FLMA forms, work ability forms, orders/referrals, work notes).
• Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals.
• Manage cancel/fail encounters, review history accurately, report to provider, and mail letters per provider response.
• Effectively manage and maintain providers’ appointment schedule, ensuring schedules are full and appropriate appointment types are maintained.
• Provide coverage and serve as resource for Care Team Support as needed.

• Review personal desktop, flags, and fax/scanning folder in a timely manner.
• Efficient handling of clinical calls.
• Schedule patient appointments.
• Ensure prepared forms and paperwork are processed timely and accurately.
• Coordinate scheduling ancillary services such as EEG, EMG, MRI, LP, etc.
• Professionally represent the clinic and strengthen communication and relationships with patients.

• Comprehend and follow provider orders.
• Follow rules and guidelines for appropriate chart documentation.
• Document accurate messages according to phone note protocol.
• Synchronize appointments to ensure results are available at time of follow‑up.
• Identify issues with order completion.

• Medical, Dental, and Vision
• Life Insurance and Long Term Disability
• Retirement Savings Plan
• Paid Time Off