Sales Manager-BDC

Business Development Manager

Location:

Bloomington, Indiana

Dealership:
Royal South Toyota

The Opportunity:

Build Your Vision

Are you a BDC Manager or other Sales Pro who has knowledge of the BDC process? Royal South Toyota is a mid‑sized, community‑focused dealership looking for a high energy leader to build our Business Development Center from the ground up.

We aren't looking for a "cog in a machine" for a high‑volume factory. We need an architect—someone who can design the workflows, select the talent, and establish the culture for a brand‑new department that will serve as the heartbeat of our sales and service operations.

• Department Design:
  Establish the foundational processes for lead management, including response time standards, multi‑channel communication (phone, text, email), and specialized word tracks.
• Talent Acquisition:
  Recruit and hire your own initial team of BDC Representatives, focusing on quality and “customer‑first” personalities over raw volume experience.
• CRM Configuration:
  Partner with management to optimize our CRM (Vin Solutions) for automated follow‑up schedules and lead distribution.
• Interdepartmental Handoffs:
  Design the “road to the sale” and service appointment workflows to ensure a seamless transition from your team to our Sales and Service Advisors.
• Training & Mentorship:
  Develop a training curriculum that empowers your team to handle objections with empathy and professional persistence.

• Quality over Quantity:
  In a mid‑size environment, every lead is gold. You will monitor call quality and lead nurturing to ensure no opportunity is ever "burnt".
• Strategy Alignment:
  Hold weekly meetings with Sales and Service Managers to align BDC campaigns with Toyota national incentives and local inventory.
• Reporting:
  Track and present key metrics such as appointment show rates and lead‑to‑sold ratios to the General Manager.

• Experience:
  
  Automotive Sales especially Internet Sales experience preferred.
• Entrepreneurial Spirit:
  You must be comfortable with ambiguity and have the drive to “own” the department’s success from day one.
• Toyota Expertise preferred but not necessary.
• Leadership:
  Ability to lead by example—you aren’t afraid to jump on the phones to show your team how it’s done.

• Creative Freedom:
  The rare chance to build a department exactly how you believe it should run.
• Competitive Pay:
  Base salary plus a percentage of department profit.
• Full Benefits:
  Medical, dental, vision, and 401(k) with company match.
• Stability:
  We are a mid‑size, family‑oriented store that values long‑term relationships over “burn and turn” staffing.