Assistant Manager; Food Services Supervisor), Retail, IU Dining and Hospitality

Overview

IU BLOOMINGTON HOSPITALITY (BA-HSPY-IUBLA). IU Dining and Hospitality embraces Indiana University's core values of education, innovation, and tradition which embody the true spirit of Hoosier hospitality. IU Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries. Retail dining runs food operations for cafes and campus stores at IU Bloomington, also managing relationships with external businesses that serve food on campus and vendors whose retail products are carried ail dining staff work closely with the teams in residential and IMU dining to ensure consistent procurement of products that match student preferences and dietary needs.

• Assists with the management, administration, and/or production for IU Dining and Hospitality.
• Responsible for customer service and the scheduling and supervision of employees. Provides oversight over the preparation and service of meals.
• Responsible for purchasing/production, including managing the menus and orders, directing stores attendants, and overseeing the receiving process, depending on the assignment.
• Works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation, and analysis of financial reports, customer service, and coordination of special events and conferences.
• Rotates weekly, monthly, and seasonal promotions and assists with brand management.
• Assumes the role of the General Manager in their absence.

• May be responsible for the planning, hiring, and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances, recruiting, and reviewing and promoting employee development and growth.
• Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques.
• Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
• Monitors and supports the food operation's process measures and is accountable for the results of these measures. Reviews production worksheet and organize tasks to shift staff.
• Places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and ensures delivery in a timely manner. Ensures customer service standards are demonstrated on the job.
• Monitors on-hand inventory and determines quantity of food to order. Completes orders for inventory.
• Responds to and resolves customer complaints and concerns to maintain positive relations with customers.
• Maintains food safety, training, and food logs. May have cash management responsibilities for retail food sales.
• May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
• May perform tasks specific to bartending, catering, or dining room service.

• Education - High school diploma or equivalent (such as HSED or GED) (Required)
• Work Experience - 1 year of experience in food services (Required)
• Licenses and Certificates - Food Safety (Serv Safe) certification within 180 days from date of hire (Required)
• Preferred - Valid driver's license with the ability to be insured by Indiana University

• Friendly and service-oriented
• Ability to work in a safe and efficient manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a group environment and treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic environment requiring a customer-focused approach and utilizing excellent interpersonal skills, communication, facilitation, and coaching skills
• Ability to work in a safe and efficient manner

• Demonstrates leadership skills

This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 20 - 40 pounds, and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.

Location: Bloomington, Indiana

Salary: $19.25 per hour

Salary Plan Grade: PAC 3FS

This is not a union covered position.

Schedule: Shift times vary according to business…