Public Safety Dispatcher

Overview

IU POLICE DEPARTMENT (UA-PD-IUBLA). Indiana University Public Safety pursues IU's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees the IU Police Department, University Environmental Health and Safety, and Emergency Management and Continuity with a team of approximately 300 dedicated staff on a 24/7/365 operational basis across all campuses.

• Answers and prioritizes requests for emergency services and complaints involving fires, accidents, disturbances, and criminal activities from various sources and in a variety of communication methods (phone, radio, alarm systems, computer hardware/software, and face-to-face).
• Assesses fire and security alarm activations and dispatches emergency responders as needed; recognizes alarm malfunctions and/or issues and facilitates fixes.
• Determines nature, location and priority of emergencies and enters information into computer aided dispatch system.
• Retrieves and enters data into department's records management system; accesses state and federal crime files through the Indiana Data and Communication system (IDACS) and the National Crime Information Center (NCIC); provides information to law enforcement personnel as requested or as deemed important from these data sources.
• Ensures compliance with all local, state and federal regulations for communication and record management to include retention and destruction, accuracy and safe storage of records, report requirements and retrieval.
• Assists with and provides informal training to officers, part time employees, and cadets in the operation and procedures of the communications center.
• May act in a lead capacity and provide guidance to junior dispatch and hourly staff.

This role is posted at a Foundational Career Level but may be filled at the Intermediate Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ. Please see the qualifications listed below for each level.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Required:
  
  High school diploma or equivalent (such as HSED or GED).
• Preferred: —

• 1 year communications, switchboard, dispatching or related experience.

• Preferred:
  Public safety telecommunications certificate.

• Required:
  
  Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Required:
  
  Completion of all required training to perform independently as public safety dispatcher.
• Preferred: 2 years of telecommunications experience; 1 year communications, switchboard, dispatching or related experience.

• Preferred:
  Advanced public safety telecommunications certificate or communications training officer certificate.
• Required:
  
  Proficient communication skills; maintains a high degree of professionalism; demonstrated time management and priority setting skills; demonstrates a high commitment to quality; possesses flexibility to work in a fast paced, dynamic environment; highly thorough and dependable.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an…