Front Desk Agent; Front Desk Coordinator IU Dining and Hospitality

IUB HOTEL (BA-IUBH-IUBLA)

IU Dining and Hospitality offers a dynamic, creative, collaborative environment in which motivated employees can expand their skills as part of a dedicated team while providing exceptional guest experience. Through positions in campus dining, catering, retail operations, and the hotel, employees can develop skill sets that open career opportunities on campus and beyond.

The 189 room IU Biddle Hotel and Conference Center is the largest hotel in Bloomington, Indiana. At the IU Biddle Hotel, guests enjoy upscale accommodations and first-rate amenities while being steps away from some of Bloomington's best dining, shopping, arts and entertainment, and nightlife. Located in the center of campus in the Indiana Memorial Union (IMU) the Biddle Hotel gives our guest access to unique event spaces, comfortable lounges, and 9 different dining options during their stay with us.

We strive to make each guests stay special by delivering great service modeled on true Hoosier Hospitality. Come join us.

• Acts as guest services team at the front desk for any guest issue and works to anticipate future problems or requests.
• In the absence of a manager, they may provide guidance to part-time and student staff.
• Will fulfill duties as assigned from their direct supervisor.
• Perform the functions of a front desk agent—check in/check out guests, answer telephones, make reservations, and provide information to guests.
• Resolves guest issues negatively affecting the guests stay and overall impression of IU.
• Ensure that all guests are assisted in a timely and friendly manner, and coordinate breaks to ensure proper coverage is maintained to assist guests.
• Corresponds with guests and prospective guests through various electronic correspondence channels.
• Applies payments, handles credit card and cash payments, and posts charges to guest folios.
• Responsible for cross promotion of IMU Dining Facilities.

• Performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests.
• Resolves guest issues, escalating complex issues as needed.
• Delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff.
• May assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping, and dusting hard surfaces, or cleaning up spills.
• Provides directions and general information to Indiana Memorial Union visitors.

• Required — High school diploma or equivalent (such as HSED or GED)
• Preferred —

• Some experience in related field

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Demonstrates a high level of attention to detail

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Must be able to lift between 20-30 pounds.

Salary plan and grade: PAA 1HH

This is an CWA union covered position.

Bloomington, Indiana

$15.30 per hour

Variable schedule (7AM-3PM or 3PM-11PM) based on business volume and operational needs, including evenings and weekends

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level:

Foundational

FLSA:
Nonexempt

Job Function:
Operations

Job Family:
Hospitality

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of…