International Student and Scholar Services Representative; International Services Representative

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA) About the Office of the Vice President for International Affairs (IU Global)

The Vice President for International Affairs (OVPIA) and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and broad-ranging international population at IU.

• Collects and, after assignment by senior Student Team staff, distributes daily e-forms to student advisors.
• Creates, edits, and maintains the internal documentation for daily tasks and templated messaging.
• At the direction of the Assistant Director, serves as a resource for international students and scholars who visit the office in person.
• May take on additional tasks or projects to contribute to the overall success of the team.

• Serves as primary point of contact in-person and by phone and email for international students and scholars, academic departments, and other clients with requests for services and information related to immigration regulations and OIS procedures.
• With guidance from the student and scholar advising teams, reviews and responds to a broad range of inquiries from students and scholars, including relevant immigration policies, documents, and regulations related to full-time enrollment, practical training and employment and work authorizations, Social Security Number (SSN) applications, travel, expiring immigration documents, scholar check-in, etc. Works with appropriate staff to ensure that client needs are met in the most efficient way possible.
• Collects and administers initial review of various documents and e-forms for international students, scholars, and departments.
• Makes judgment calls on the proper level of service, is sensitive to deadlines and the timing issues related to immigration regulations, and assists in appointment scheduling, as appropriate. Maintains working knowledge of immigration regulations and procedures.
• Monitors and processes a variety of e-forms and other requests from international students and scholars. Troubleshoots issues clients encounter and explains how to navigate the systems, use checklists, and submit e-forms.
• Assists in training of new staff on university and office policies and procedures, and basic immigration information, as appropriate (or as assigned).
• Provides general administrative support to the Office of International Services and other special projects and duties as assigned.

• High school diploma or equivalent (such as HSED or GED).

• Bachelor's degree.

• 2 years of related office experience.

• 2 years of experience handling complex customer service situations in a university setting.
• Experience with federal regulations governing international students and scholars.

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

• Familiarity with IU student systems and IU policies.
• International travel, education experience, or demonstrated interest in international affairs.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity…