Student Services Generalist

The O'NEILL SCHOOL - BL SPEA (BL-SPEA-IUBLA)

Our Mission

The O'Neill School of Public and Environmental Affairs works to build a better world by stewarding the development of welcoming societies, democratic governance, and a healthy, sustainable environment. With partners across the public, private, and nonprofit sectors, we pursue education, scholarship, and civic engagement at the crossroads of policy, science, and management. We give our students the knowledge and skills to have a significant impact around the globe.

• Excellence
  • Aiming to be the best in all that we do and developing the professional and personal capabilities necessary to improve the world through our work.
• Meaning and impact
  • Pursuing careers and service that add purpose and meaning to our lives, encouraging others to do so, and improving quality of life for individuals and societies.
• Ongoing learning
  • Continuously developing the skills, knowledge, experience, and sound judgment necessary for wise and informed decision‑making.
• Well‑being
  • Emphasizing the well‑being and safety of individuals and the health of our natural environment as essential for thriving communities and well‑functioning, just societies.

The Student Services Coordinator serves as the Master’s Program Office (MPO) front line resource for current students, faculty, and staff via walk‑in, telephone, and/or email. The position is responsible for designing and administering student services across various or multiple student services job families and initiatives, including those involving student life, programming, and support and/or student services administration such as academic advising, financial aid/scholarships, and registrar.

• Frequently engages directly with students, providing information and advice regarding student‑related services. Initiatives and programs may be focused on multiple student populations.
• Collaborates with staff in own department and other departments on shared student services goals.
• Manages communication releases and compiles the weekly student newsletter.
• Manages all financial transactions and travel on behalf of MPO, related primarily to recruitment and student service events.
• Facilitates the internship approval process for all master’s students who have an experiential requirement associated with their degree program.
• Coordinates graduate teaching assistant assignments.
• Assists in event planning initiatives in support of the MPO activities.
• Oversees student related logistics for recognition ceremonies and manages the student speaker application process.
• Compiles statistics and data for various reports and surveys in support of MPO operations.

• Develops and implements programs and initiatives that touch on various/multiple student‑related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• May serve on committees and perform student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student…