Member Service Representative

Member Service Representative

Join IU Credit Union to make a meaningful impact on our members’ lives. As a member of the Credit Union team, you will help deliver an outstanding member experience, discover member needs, and connect them with experts who can help address their financial goals.

At IU Credit Union, we find meaning in our work as we witness the positive impact of our efforts on our members’ lives. Our caring culture transcends the organization and is an inherent part of how we operate. We genuinely care about our members and each other, fostering a sense of belonging and support. Through community outreach, volunteering, and partnerships, we build a stronger community that extends beyond financial transactions.

We are proud to be named one of the Best Places to Work in Indiana. We hire people from diverse backgrounds and invest in our teammates and their families with competitive benefits that support physical, emotional, and financial well‑being.

• Develop rapport and ensure a quality member experience: greet members by name, display a caring attitude, be responsive, timely and accurate with transactions, and handle member issues with professionalism and patience.
• Process a variety of financial transactions including deposits, withdrawals, loan payments, and check cashing.
• Answer member questions, research and resolve problems, and provide information on account balances, services, and products.
• Handle cash and maintain an accurate cash drawer, following policies and procedures for balancing.
• Use active listening skills to promote and cross‑sell credit union products and services that will benefit the member.
• Adhere to credit union policies, procedures, and security measures to comply with regulations, protect member and Credit Union assets, and deter and detect fraudulent activity.

• One or more years of customer service experience.
• Member service focus with the ability to stay positive in interactions with members and team members.
• Strong attention to detail with the ability to work accurately in a fast‑paced environment.
• Ability to learn and adapt to new information and technology platforms.
• Ability to understand and adhere to credit union policies and procedures.
• High school diploma or equivalent.