Insurance Administrator – Nambour

Insurance Administrator – Nambour

As an Insurance Administrator in our Sunshine Coast Head Office, you’ll play a vital role in handling a range of administrative tasks that support both customers and insurers across Queensland. Working independently while contributing to a supportive and collaborative environment. You will be a part of a close-knit team where your voice matters. This is a Monday to Friday roster based at our Nambour office.

Your day‑to‑day responsibilities will include but are not limited to:

• Liaising with a wide range of customers while maintaining professional, clear, and effective communication, both written and verbal.
• Assisting uninsured customers by responding to enquiries and arranging payment options.
• Actioning and responding to email enquiries in a timely and professional manner.
• Coordinating vehicle movement schedules and working closely with the despatch team to ensure a smooth service.
• Maintaining accurate records, ensuring data confidentiality and secure document handling.
• Managing yard stocktake reports and proactively following up on uncollected vehicles.
• Working with government agencies ensuring compliance with relevant procedures and vehicle release requirements.
• Contributing to a collaborative work environment by sharing knowledge and enhancing overall administrative efficiency.
• Working independently while being supported by approachable leadership and a close‑knit team.

To be a successful applicant for this role you must be able to demonstrate:

• Experience in an administrative role; transport or insurance experience is a benefit.
• Great communication skills, both verbal and written.
• A positive and energetic approach to your work.
• Intermediate computer knowledge with the ability to learn new systems.
• Able to work in a fast‑paced team environment.
• Effective problem‑solving skills and time‑management skills.
• A desire to learn and take on feedback.

• Above award wages
• Friendly and close‑knit team environment
• Extensive onboarding and ongoing training
• Opportunities for growth and development
• Employee Assistance Program

To join our team at Clayton’s, please send through a current copy of your resume to  All applications will be treated as confidential.