Part-Time Placement Administration Assistant

ARTS & SCIENCES; DEAN (BL-ARSD-IUBLA)

The College of Arts and Sciences has aligned Academic Advising, Undergraduate Recruiting, the Walter Center for Career Achievement, Operations and Strategy, and International Programs to make up a unified, student‑serving team, Academic Engagement and Student Experience (AESE). The AESE empowers Arts and Sciences students to thrive within the College community and to prepare for meaningful and successful lives. We facilitate learning, academic success, career development, and global understanding for all students from application to graduation.

The Part‑Time Placement Administration Assistant supports core operational functions of Placement Administration by organizing departmental resources, coordinating ticket assignment workflows, and assisting with engagement‑related data collection and follow‑up activities.

• Provides resource and materials support
• Assists in organizing and maintaining Placement Administration resources within SharePoint.
• Serves as a secondary responder for student‑facing tickets using established templates.
• Escalates issues to the Director of Placement Administration or the Placement Specialist as appropriate.
• Assists with individual record updates and approvals in 12
  
  Twenty as needed.
• Supports upkeep and updates of 12
  
  Twenty contact lists for intern communications.
• Assists when needed in basic data cleaning projects (i.e cleaning up emails or minor typos)
• Physical Space Resource Manager
• Manages physical space for proctoring
• Assists with check‑in and set‑up for student requiring in‑person proctoring
• Assists with managing physical resources and hardware allocated for placement proctoring
• Manages Service Now ticket support
• Monitors incoming Service Now tickets across all Placement and Assessment groups.
• Assigns tickets to appropriate staff following established workflows.
• Flags cold tickets requiring follow‑up or clarification within the Data and Assessment Microsoft Teams channel.
• Oversees management Data Collection Support
• Conduct weekly follow‑ups with Career Coaches regarding: appointment type updates and event information updates.
• Provides backup or supplemental support for Handshake‑related data collection.
• Collects and verifies hand‑collected event attendance as needed.
• Tracks data completion and escalating missing or incomplete information when appropriate.

• High school diploma or equivalent (such as HSED of GED)

• Bachelor's degree

• Proficient communication skills

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remote and in‑person work), subject to change in the future based on university policy and business needs.

$20.00 per hour

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level:

Part Time Employee

FLSA:
Nonexempt

Job Function:
Part Time Employee

Job Family:
Part Time Employee

to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination here which includes contact information.

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Telephone: 812‑856‑1234