Transportation Supervisor

Connect Transit is celebrating over 50 years of service as the primary public transit system for the Bloomington-Normal area, providing quality transportation to residents. Our mission is to provide safe, reliable transportation and access to opportunity to strengthen and enrich individual lives, our community, the economy, and the environment. All our employees are vital in supporting this mission, read on to see how you can be part of it too!

As a Transportation Supervisor at Connect Transit you will provide supervision of and support to all vehicle Operators to ensure safe and reliable services that are customer focused to the Bloomington-Normal community. You will provide assistance to customers, first responders, and community partners as it relates to transit services.

$50,000 – $60,000 annually, dependent on qualifications.

• Medical insurance:
  
  Connect Transit will pay 100% of employee premium and 60% of dependent premiums
• Company cell phone
• Paid time off
• Paid holidays
• Retirement plans, employer contribution of 5%
• Free bus pass for employees and immediate family members
• A collaborative team environment where coworkers are committed to your success

• Perform responsibilities and duties as listed below during varying hours based on shifts selected by seniority; may include early mornings, late nights, and/or weekends.
• Participate in the hiring process for Operators.
• Participate in the development and administration of Transportation Department policies and procedures.
• Respond to safety-related incidents or accidents, report the cause and corrective action as needed.
• Ensure the duties of Operators are performed in accordance with Connect Transit policies, procedures, and expectations.
• Perform on-road observations, including safe practices, company provided procedures, and customer service expectations. If needed, determine how to best address violations through coaching, recommending training, or progressive discipline.
• Provide coaching, and issue verbal and written reprimands, recommend disciplinary suspensions or discharges to the Transportation Manager when deemed appropriate.
• Follow up and verify all service complaints to ensure compliance with Transportation Department standard operating procedures.
• Oversee and assist with the cash farebox revenue removal, separation, and counting.
• Review and track all leave requests from Operators.
• Participate in community outreach events and presentations as needed.
• Attend meetings to represent and promote the interests of the transit system as directed.
• Fill in for the Scheduler in a back-up capacity by creating and posting the daily schedules for Operators.
• Other duties as assigned

• Minimum three years of experience in transit system operations, and/or supervisory experience.
• Minimum Associate’s degree (or equivalent education and experience combination).
  • Valid Illinois Driver's License with the ability to obtain Commercial Driver’s License with Air Brake and Passenger endorsements or the ability to obtain Air Brake and Passenger endorsements.
• Acceptable driving record (No serious traffic or license violations within the last five years).
• Successful completion of a federal background check and pre-employment drug test.
• Knowledge of theories, principles and practices of effective supervision and management of personnel.
• Ability to:
  • Learn applicable federal, state, and local rules and regulations governing bus operations, and labor and employment laws relating to the collective bargaining process.
  • Learn regulations regarding safe practices, company procedures and government regulations regarding safety.
  • Learn regulations regarding the Americans with Disabilities Act.
  • Proficiently use Microsoft Office applications and communication equipment.
  • Use two-way radio equipment.
  • Maintain excellent attendance.
  • Learn and utilize transit related software and hardware systems.
  • Effectively lead, supervise and develop staff.
  • Independently evaluate work performance; motivate personnel; and encourage the modification of behavior and performance when deemed necessary.
  • Operate calmly in high stress situations, including dealing…